As a business consultant, we will help to make sure that you will not have a lot of client turnover. A low client turnover will help your bottom dollar. It is important to have a strong relationship with past and present clients. This is something we will do for you, in many ways. There are a handful of things we suggest you do to keep your clients!
To start with, it is important that you build credibility and trust with your clients. This sounds so simple but it is very important. If you say you are going to do something, get it done. If you say you are going to give a certain discount or money back for a referral, do it. By being open and vulnerable with your clients, they will continue to rely on you.
In today’s society, the majority of people have a strong social media presence. With that being said, they are likely to talk about things, like businesses, that make them happy. So give them something to be happy about! Have a great product with great customer service. When you have that, encourage them to share their story with your company on social media! This is where it would be a great idea to incorporate a referral program as part of your business model.
In addition to a referral program, a loyalty program usually has great success too. There are a multitude of options you have for a loyalty program, too. Whether it is after you purchase a certain number of products, you get one free…or, after you purchase products a certain number of times, you get something for free…etc. There are many options! Customers like to feel important and valued. This is a great way to make them feel that way and keep a customer loyal, too!
These are just a handful of ideas to keep your customers coming back for more. With us by your side, we will help you come up with specific ways to incorporate what we have discussed.